Who Are We

As you are aware, excellence in customer service continues to be an ever increasing competitive advantage and Excel Management & Business Solutions (EMBS) can provide solutions to improve your image and customer experience. We specialize in helping the smaller - medium sized business, who may have thought that these services were beyond there reach. One of our main tools is Mystery Shopping, it will highlight sales staff training needs as well as helping you to achieve:

• increased sales
• repeat business
• higher average sales
• increased profits
• enhanced employee performance
• insight into competitors customer care standards and strategies
• increased customer footfall
• greater customer satisfaction
• greater security awareness

As well as maintaining exceptional standards of service, with reporting formats designed to highly professional standards, our charges remain amongst the most competitive.

There is no consultancy fee for the initial assessment of your requirements, generation of ideas and forward planning.

We are able to supply any depth of service which you require, on a "one off" basis, or as a regular survey, at any time which you may require. Sample reports are available on request to demonstrate the depth of our reporting.

The company's aim is to give you a level of service, tailored to your own specific requirements, unsurpassed within the retail industry and we would be pleased to discuss any requirements you may have at a time convenient to you.